FAQS

PAYMENT

WitchWood Emporium accepts all major credit cards and PayPal.

SHIPPING

WitchWood Emporium ships two-three times per week. Please understand we are a two-person shipping operation and do our best to get your goods to you as quickly as possible. Orders generally ship the next shipping day after your order is placed.

You will receive an email when your order has shipped with a tracking number. If you have not received an order receipt, or shipping confirmation email, please check your junk, spam, or promotions folders and be sure to add WitchWoodEmporium to your safe list.

REFUNDS & EXCHANGES

WitchWood Emporium does not generally take returns or exchanges. If your item arrives broken, or you received the wrong item, please email us at WitchWoodEmporium@gmail.com. However, if you feel that you need to ask for a return or exchange, there is a 4 day grace period after the item is received and we do our best to be understanding. Please note we are firm on this. Anything after that will be declined. With any concern even outside of the grace period, please feel free to communicate respectfully and we will respond respectfully as well.